Placeholder screenshot
The docs pipeline will replace this with a capture of the live app. No customer records are shown here.
/help/assets/troubleshooting-payments/1440.png
01
Confirm the money first
Match the amount, date, and reference on the bank or Mobile Money statement. A sender screenshot is not enough.
02
Check the invoice allocation
Open Payments and the invoice. If the row is missing, record it. If the amount is wrong, reverse and record again instead of editing history.
03
Online checkout still off
If hosted Paystack collection is not live yet, keep recording Mobile Money by hand. Activation is an operations step, not a missing button on Today.
04
Refunds and disputes
Use Refunds under Payments for provider refunds. Then chat to support from the article footer if the provider state and PayMe still disagree.
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